IT Officer | ICT Instructor

Bangladesh Adventist Seminary & College
Web Link: https://basc.edu.bd/
Location: Kaliakoir, Gazipur, Bangladesh
June 2021 to Current...

Roles And Responsibilities

* Document the details of hardware breakdowns, repair, maintenance, etc.
* Assist the senior officials in the implementation of long-term and short-term growth strategies.
* Managing and supporting virtualization on Proxmox and VMWare | ESXi, Hyper-V.
* Maintain and update the systems of the company on a regular basis.
* Take the data backup.
* Communicate with the vendors and restock the required supplies.
* Answer the calls and emails of the clients and troubleshoot the technical issues faced by them.
* Overseeing the organization's IT systems, including hardware, software, networks, and servers, to ensure their efficient operation and optimal performance.
* Troubleshooting hardware and software problems, network connectivity issues, and system failures.
* Managing Installing, configuring, and maintaining computer hardware and software, including operating systems, applications, and other IT tools, to meet the organization's requirements.
* Implement data backup and recovery plans to ensure that critical data is regularly backed up and can be restored in the event of data loss or system failure.
* User Training and Support on IT systems and effectively utilize the organization's IT resources.
* Delivered according to the organization's requirements and standards to IT vendors and service providers with agreements (SLAs),
* Research the latest technological advancements, and recommend upgrades or new technologies that can improve the organization's IT infrastructure and operations.
* Network security (LAN/WAN), and wireless controller and meet the best security system.
* Troubleshoot web application & development, Web Server, FTP Server, Mail Gateway, and Data Center.
* End-user support and troubleshooting, laptops/desktops, iMac, and network printers.

IT Officer

The Adventist Development and Relief Agency
Web Link: https://www.adrabangladesh.org/
Location: Cox's Bazar, Bangladesh
June - December 2019

Roles And Responsibilities

* Technical support to end-users on database and software-related issues: Identifies, researches, and resolves technical problems, working with outside vendors/technical support as needed, and documents, tracks, and monitors problems to ensure a timely resolution
* Administers, maintains, develops, and implements policies and procedures for ensuring the security and integrity of company databases and software applications
* Remains informed on software updates, upgrades, and additional services
* Microsoft 365 administration, user management system to create and manage user accounts, assign licenses, and control user access, including configuring device policies, deploying applications, and enforcing security settings on managed devices
* SharePoint managing and configuring SharePoint sites, libraries, and lists, as well as setting permissions and access controls for content and resources.
* Network Security, Firewall, online theatre protection
* Diagnostic analysis, identify hardware issues, utilizing advanced tools and techniques to pinpoint the root cause of malfunctions.
* Operating System troubleshooting, install, repair, updates.
* Ensure smooth Networking services Internet and bandwidth management.
* Develop IT systems and equipment, network printers.
* Maintains records of hardware and software inventory.
* Google Workspace Admin support
* IT support Remote users to provide all kinds of technical problems and ensure up-to-date anti-virus software
* IT asset register and configuration and deploying the local server.
* Component replacement and upgrade hardware components, including processors, RAM, hard drives, and motherboards, ensuring compatibility and optimal performance.

IT Manager | ICT Mentor

Prime Bank Grammar School
Web Link: https://primebankgrammarschool.org/
Location: Uttara, Bangladesh
February 2020 - July 2021

Roles And Responsibilities

* Assembling, configuring, and maintaining hardware and software.
* In charge of IT budgeting, controlling costs minimizing.
* Responsible for system design, upgrades, and network performance.
* Performed Linux administration and data migration activities.
* Organize online meetings and classes via ZOOM and Google Meet.

IT Specialist

Bangladesh Adventist Union Mission
Web Link: https://www.adventist.org.bd/
Location: Mirpur, Dhaka, Bangladesh
June 2012- June 2019

Roles And Responsibilities

* Responsible for ensuring the smooth operation of computer networks Creating, managing, and maintaining user accounts, groups, and permissions within the Office 365, user licenses, user roles, and access control.
creating maintaining SharePoint
* Google Workspace Admin support
* Implementing regular backup procedures to safeguard website data and updating and maintaining website content
* Troubleshooting computer systems and identify the root cause of problems efficiently.
* Remote Support With the rise of remote work with various remote access tools such as quick access, teamviwer to troubleshoot issues and provide technical support from a distance.
* Basic understanding of cybersecurity principles
* Responsible for upgrading systems and software to ensure that the organization's IT infrastructure.
* In some cases, monitoring network performance, network connections, troubleshooting network issues.
* Support and explaining complex technical concepts in simple terms to non-technical users.

Master in Computer Science

Stamford University of Bangladesh | January 2020 - December 2020

* Software development.
* Computer systems.
* Data structures.
* Algorithms and computation.
* Machine learning.
* Cloud computing
* Internet of things (IoT)
* Information, and network security
* Big data
* Data science
* Artificial intelligence (AI)

Computer Science Information and Technology (B.Sc.)

International Business Administration and Information System University | January 2015 - December 2018

* Data visualization.
* Computer systems.
* IS Security Technology
* Secure Linux System Admin
* Secure Windows Administration
* Software Testing & Automation
* Numerical analysis.
* Web/EB Design & Development
* Data Analytics
* Discrete Structures and Logic
* computer communication networks (Topics include basics of switched communication networks, packet switch architecture, TCP/IP networking, routing algorithms)
* A comparative study of programming languages. Syntax, semantics and pragmatics
Artificial Intelligence